Shipping, warranty and returns

Returning an item

You have 14 calendar days from the day your order is delivered to tell us you want to return it. Delivery is the date shown by the courier's tracking. Once those 14 days have passed we cannot offer a refund or an exchange.

Tell us before the 14 days are up through our contact form with your order number, the item you want to return, and why. We will confirm your request and send you a return form and the address to send it to.

The condition it comes back in

To be refunded in full, the device has to reach us:

• unused, and in the condition you received it
• with the protective film still on both sides
• in its original box and foam frame where you still have them
• with a printed copy of your order invoice inside

If it arrives damaged, scratched, used, or without the protective film, we may keep 50% of the refund to cover restocking, or turn the return down if the damage is significant. We will write to you with the amount before any refund is processed.

Some things cannot be returned at all: anything sent back after the 14 days, anything damaged by misuse, an accident or rough handling, and anything missing the protective film or its original parts.

Who pays the postage

Return postage is yours to pay, and the original delivery cost is not refunded, unless the item was faulty or we sent the wrong one. Use a tracked and insured service. We cannot take responsibility for a return that is lost or damaged on its way to us.

Getting your money back

Once your return reaches us we inspect it within 14 business days and email you to say whether the refund is approved. Approved refunds go back to the card or account you paid with, within 14 business days of that email.

If it arrived faulty or we sent the wrong thing

Tell us through our contact form within 48 hours of delivery. We reply by email, and you send photos or a short video in your reply. We will arrange a replacement or a refund and cover reasonable return shipping. This is in addition to your rights under the law where you live, not instead of them.

If you are in the EU or the UK

You have 14 days from delivery to withdraw from the purchase without giving a reason. Email us a clear statement that you are withdrawing, or use this wording:

To: Biomedis International, North Miami Beach, Florida 33160, USA, biomedisinternational@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on:
Received on:
Name:
Address:
Date:

We refund within 14 days of receiving your notice, by the same method you paid with. You pay the cost of sending the goods back.

Warranty

Your Biomedis device carries a limited 12-month warranty from the day it is delivered, covering faults in materials or workmanship under normal use, handling and storage. This is a limited warranty. It gives you specific rights, and you may have others that vary depending on where you live.

It does not cover:

• accidental damage, drops, spills, water damage or physical abuse
• damage from using, handling or storing the device in ways the manual does not describe
• ordinary wear, including scratches and other cosmetic marks
• damage from a repair or modification we did not authorise
• consumable parts and accessories
• devices bought from an unauthorised reseller

If your claim is valid we will repair the device, replace it with the same or an equivalent model, or refund what you paid. Which of the three is our decision, made after our engineer has examined it.

Making a warranty claim

Write to us through our contact form with your order number, the serial number, a description of the problem, and photos or a video. On a Trinity the serial number is on the golden rim.

We will send you a return authorisation and the address. Pack the device with its power cord, instruction manual and accessories, in the original box and foam frame with bubble wrap around it, and put a printed copy of your order invoice inside.

You pay to send it to our repair centre. If the claim is valid we pay to send it back. If it turns out not to be covered, the postage both ways and any repair cost are yours.

When it arrives, one of our engineers examines it and writes up what they found. We send you that report along with our decision.

Repairs after the warranty ends

We repair devices after the 12 months are up, as a paid service. What it costs depends on what is wrong with it, so write to us through our contact form with a description of the problem, photos or a video, and the serial number, and we will quote you before you send anything.

You pay the postage to the repair centre. We may refuse a package that does not follow the return instructions we give you.

Looked after properly, a device lasts well beyond its warranty.

Delivery

Shipping is free worldwide. Orders are processed in the order they arrive and sent by courier, and which courier depends on where you are. You will get a tracking number once the parcel has been collected.

Allow between one and four weeks from order to delivery. If something you ordered is out of stock we will contact you about when to expect it. Orders are sent once payment has cleared in full.

If your parcel has not arrived after four weeks, get in touch and we will chase it.