Ordering and support

You must notify us before the 14-day period expires through our contact form with:

• Your order number
• The item you wish to return
• Your reason for the return

We will confirm your request and provide you with a Return Form and the correct return address.

• Return shipping is paid by you (the customer).
• Original outbound shipping costs are non-refundable, unless the item was faulty or incorrectly sent.
• We strongly recommend using a tracked and insured shipping service. We cannot accept responsibility for returns lost or damaged in transit.

Once your return reaches us:

1. We inspect it within 14 business days.
2. We email you to say whether the refund is approved.
3. If it is approved, the money goes back to the card or account you paid with, within 14 business days of that email.

Refunds do not include the original delivery cost or the return postage, unless the item was faulty. The full terms are on our shipping, warranty and returns page.

If your item arrived faulty, damaged in transit, or is not what you ordered, please contact us within 48 hours of delivery through our contact form. We reply by email, and you send the photos or video in your reply. We will arrange a replacement or refund, including reasonable return shipping costs, in accordance with your statutory rights.

Biomedis International provides a Limited 12-Month Warranty on the Biomedis devices, valid from the date of delivery, covering defects in materials or workmanship under normal use, handling, and storage.

This is a limited warranty, not a full warranty. It gives you specific legal rights, and you may also have other rights that vary by state or country.

1. Write to us through our contact form with:

• Your order number and serial number (for Trinity, the serial is on the golden rim)
• A description of the problem
• Photos or video showing the issue

1. We will provide a Return Authorisation and the correct shipping address.
2. Ship the device with the power cord, instruction manual, and accessories, using the original box and foam frame with added bubble wrap.
3. Enclose a printed copy of your order invoice.

After the 12-month warranty period, we offer a paid repair service. Pricing depends on the specific issue. To request an out-of-warranty repair:

1. Write to us through our contact form with:

• Description of the problem
• Photos or video
• Serial number (for Trinity, located on the golden rim)

1. You can look at a preliminary assessment and quote before you ship the device on our website in Services Page.
2. You are responsible for shipping costs to the repair center.
3. We reserve the right not to accept packages that do not follow our return instructions.

With proper care, handling, and storage, the service life of your device can be extended well beyond the warranty period.

Nothing on this website constitutes medical advice. Always consult a qualified healthcare professional before making any decisions about your health, starting or stopping any treatment, or using any wellness product. Never disregard professional medical advice or delay seeking it because of something you have read on this website.

Statements made about our products, therapies, or services have not been evaluated by the Food and Drug Administration (FDA) or any equivalent regulatory authority. No claim is made that any product will cure, treat, or prevent any disease.

Results will vary from person to person based on individual factors that cannot be predicted for your particular situation. We make no guarantee of specific outcomes.

Our online checkout takes Visa, MasterCard and American Express. Card details are handled by our payment provider and are never stored by us, and every order is paid in full before it ships.

If you would rather pay another way, such as PayPal or a bank transfer, or pay cash for a local pick-up, contact us before you order and we will arrange it with you directly.

• Orders are processed in the order they arrive.
• We ship by courier worldwide, and which courier depends on where you are.
• You get a tracking number once the parcel has been collected.
• Delivery time depends on stock. If everything you ordered is in stock, dispatch and delivery normally take one to four weeks depending on where you are. If something is out of stock we will contact you about when to expect it.
• Orders are sent once payment has cleared in full.
• Shipping is free worldwide.

These terms are governed by the laws of the State of Florida, in the United States. Nothing in them affects the rights you have as a consumer under the law where you live.

If you are a consumer in the EU you can also use the European Commission's Online Dispute Resolution platform.

You can:

• Read more on our website (biomedisinternational.com)
• Join the YouTube channel, Instagram, or Facebook page named Biomedis International
• Contact us through our contact form

Yes. We provide written and video information on our website and send emails with all needed info. If you still have questions, use our contact form. Please note: I work only with my customers.

Prices are on each product page in the shop. Premium members get a member price, and there is a wholesale price for multiple units.

If you are not sure which device suits you, contact us for a recommendation.

Yes, we ship to every country, and shipping is free. Allow between one and four weeks from order to delivery, depending on where you are. You will get a tracking number once the courier has collected your parcel.